INF Traveler USA Plan: Frequently Asked Questions
Who is eligible for the INF Traveler USA Plan?
Any Non-US Citizen can apply for the INF Traveler USA Plan. This includes Green Card holders, H-1B Visa Holders, Permanent Residents, Students on F1 / F1 Visas, those on OTP, & those whose immigration status is not confirmed. This plan works for all age groups, from age 0 to age 99+.
Who underwrites the INF Traveler USA Plan?
Ace American Insurance Company based out of Philadelphia, PA is the underwriter for this plan. INF uses America Underwriters to protect policy holders. INF policies regulated by the State Insurance authority. ALL other Insurance for Visitors Plans are underwritten by foreign companies, meaning they are not regulated. This means policy holders do not have ANY recourse for unpaid claims.
Are the Traveler USA Plan's Premiums Pro-Rated?
Yes. For example, if you apply for 1 month and 5 days - that is the exact amount you pay for. No more, no less. Rates are based on a 30 day calendar and are prorated on that basis.
Can I Extend the Traveler USA Plan?
You are able to Extend the Traveler USA plan for any amount of time after the initial coverage period. We send email, text, and phone call reminders to you 1 week & 1 day before the policy expiration.
Will this plan cover pre-existing conditions?
The Traveler USA plan will cover ANY Pre-Existing Condition. This means you & your visitor are fully covered for every doctors visit, specialist visit, emergency room, or hospitalization. Travel with confidence knowing that Traveler USA Plan will cover you no matter what happens. With a 100% Claims payment rate, you get the peace of mind you need with the coverage you want.
Can I cancel this plan?
You are able to cancel this plan for a full refund (minus a $25 cancellation fee) before the start date of the coverage. Enrolled must attest they did not use INF insurance to obtain any visa nor use for any govermental purpose while cancelling, and absolve INF of any liability for medical expenses while in the United States or abroad and takes full responsibility for all medical expenses. Cancellation forms must be completed in writing and faxed to INF at 408-520-4967. Application fees ($5) are non-refundable. After the policy start date, the premium is fully earned and therefore impossible to refund.
Will the INF Traveler USA Plan cover Travel?
The Traveler USA Plan covers travel through any stop over. Whether you are transiting through Dubai, London, or Hong Kong, you will have coverage throughout your journey. Travel with confidence, provided by the INF Traveler USA Plan.
Will this Cover Dental?
Yes. The INF SelectCare Plan comes with the Careington POS Discount Card, which provides Dental savings of up to 50% on many dental procedures. Additional benefits include Vision, Hearing, & Prescription Drug Discount Coverage.
Will this plan work in my area?
Yes. The Traveler USA Plan works in all 50 states and Canada. All INF Plans work in all 50 states. There is no need to worry when you are traveling with an INF Plan.
What is the minimum enrollment period for INF Traveler USA?
The minimum enrollment period for this plan is 30 days. The maximum enrollment period is 1 year from the first date of enrollment.
How do I pay for this Plan?
We accept all major credit card for for payment (Visa, Discover, Mastercard, American Express). We also accept Check & Money order along with a Paper Application. For a paper application contact your agent or email support @infplans.com
How do I apply for the Traveler USA Plan?
We have an online application available where you can apply for this plan. Or, you can reach us at 408-540-3600 and we will be able to help you complete the application over the phone.
Where can I use this Plan?
The Traveler USA Plan uses the First Health Provider Network. This is one of the largest PPO networks in the nation member health care providers in every locality. This PPO Network contracts with the Insurance company to provide pre-negotiated, discounted medical rates to insured individuals. Moreover, insureds can take advantage of Direct Billing. No longer will you need to pay hospital bills upfront & then submit claims forms, waiting sometimes months for reimbursement. Instead, the health care provider will bill the insurance directly, meaning your out of pocket expense is initially limited to your deductible.
Who do I reach to out about claims questions?
Anytime you visit a health care provider, even if you do not pay, we strongly suggest you fill out a claim form so the insurance company has a record of your visit to the health care provider & will be able to pay your claim in a timely manner.
Medical Bills & Receipts can be sent to the following address:
Administrative Concepts, Inc. (ACI)
994 Old Eagle School Rd., Suite 1005
Wayne, PA 19087-1706
Toll Free: 888-293-9229 (from inside the U.S.)
Phone: 610-293-9229 (from outside the U.S.)
EDI Payor#: 22384